Thomas the Train Wreck

The New York Times reports on the paint-safety scandal that is forcing the recall of some wooden Thomas the Tank Engine toys. The company that sells the toys is called RC2:
RC2 is clearly not used to the spotlight. Crisis management experts generally advise companies to be as open as possible early in a crisis to show customers that they are aggressively addressing a problem, but RC2 has been quiet since it first disclosed the recall last week and listed the products involved on a Web site, www.recalls.rc2.com. Company executives did not return repeated phone calls left at their homes and offices. A manager at the RC2 factory in Dongguan detained a New York Times reporter for more than nine hours after he had been admitted to the premises by security guards to ask questions about the operation.

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